- How do I place an order?
- What Methods of payment do you accept?
- Willlsyf move my domain to my new server for me?
- What are your network connections?
- Will I have Root Control (Super User Access)?
- Can I resell the space on my Server?
- Is there a guarantee on hardware components?
- Willlsyf monitor my server?
- What is your policy on bandwidth?
- How is bandwidth measured?
- Will there be a statistics program installed on my
server?
- What software is included with the servers?
- Will my server have a web-based control panel?
- What are the common software applications available
with your RAQ servers? What are they for?
- What other software willlsyf install on my server?
- Willlsyf Install SSL (Secure Socket Layer) on my
server?
- Can I create mail accounts on my server? What
software is included for mail?
- Are any e-commerce solutions available or included?
- What is Name Based Hosting? Do I need an IP for each
domain on my Server?
- Can my Hardware be upgraded? What are the fees for
this?
- Doeslsyf provide DNS service? Can I have my own DNS
name servers configured?
- What security measures are taken atlsyf?
- Can I get additional IP addresses?
- Doeslsyf offer Technical Support?
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| How do I place an
order? |
You place an
order by going through our automatic online sign up process. To maintain our excellent
services and protect our clients from Fraud and Hackers, AND continue to be the PERSONNEL
Hosting Organization that KEEPS OUR CLIENTS HAPPY, EVERY order is MANUALLY approved.
Depending on the time of your order, whether it is a virtual (2-24hrs) or managed
dedicated server 9-48hrs), your account will be set up between two and 48 hours. At
the end of the process you will receive a confirmation of your Account Set Up and all
information. As soon as the confirmation is done, you will have the option to log
into your server. |
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| What Methods of payment
do you accept? |
LSYF accepts
American Express, Master Card and Visa. At this timelsyfaccept checks ONLY BY PRIOR
APPROVAL contact RJ at LSYF@Gold
Smith Works.net and let us know whenlsyfcan call you.. |
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| Willlsyf move my domain
to my new server for me? |
Unless you requested the moving of your
site to a dedicated or virtual account , you will be responsible for uploading your
site to your server. You must have a registered domain before you can sign up for a server
or virtual account. As part of the ordering process you may also transfer your existing
domain or register a new domain $16.95 per year w/no minimums. |
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| What are your network
connections? |
Gold Smith
Worksis dedicated to bringing its subscribers the best Value on the internet. Our powerful new 155megabit OC3
lines make it a breeze... Our Network is multi-homed to redundant upstream backbone
providers. In the event of a failure with one provider, we'll still be operating and
connected through our other upstream provider. |
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| Will I have Root
Control (Super User Access)? |
Virtual
Accounts may or may not have shell access, please review the account details.
Dedicated Servers receive complete
"root" access and may add up to 250 domains to your server and you are welcome
to install any software PKG . Any software or method of installation performed by YOU or
your STAFF will not be supported andlsyf will not be responsible for any problems that may
occur. Only software installed bylsyfis supported. If it is necessary to restore your
server due to a non supported installationlsyf will charge you a restoration fee. |
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| Can I resell the space
on my virtual or dedicated server? |
If you have a
Dedicated Server or a Virtual Account, you may resell services at any rate you like.
(Please be sure to read the AUP, aslsyfdoes not allow spam or porno) |
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| Is there a guarantee on
hardware components? |
Yes. In the
event of a hardware-related problem,lsyfwill immediately replace any failed component at
no cost to you. Replacements are usually made within 24 hours. Gold Smith Workswill make
every attempt to correct the problem as soon as possible. You will be notified by e-mail
once the problem is resolved. |
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| Willlsyf monitor my
server? |
Yes, Gold Smith
Worksmonitors all servers and accounts 24x7. When a problem arises, Gold Smith
Worksusually fix the issue and make repairs. Dedicated Servers receive an e mail
immediately, Virtual Accounts only receive an e mail if the situation will take more than
two hours to repair. |
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| What is your policy on
bandwidth? |
Gold Smith
Worksdoes not limit your transfer rate only the amount of data transferred per month. Gold
Smith Works limits the amount of data transferred to the PRESCRIBED bandwidth stated in
your Virtual or Dedicated Account Details. You will receive an email , that will let you
know when you are approaching your limit in either case. Our accounts vary from 5 Gigs to
800 gigs.lsyfdoes not throttle (limit) your bandwidth at all. |
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| How is bandwidth
measured? |
Bandwidth usage
is measured from samples taken at the switch for dedicated servers and from the server for
virtual accounts. Be assured,lsyfwill send you an email letting you know when you approach
your limit. You may also check you bandwidth usage by logging into your server or account
control panel of your site. Once there, choose the bandwidth monitor to see how much
bandwidth you are using. |
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|
| Will there be a
statistics program installed on my server? |
Yes, all
servers, whether dedicated or virtual have one or more Stats Programs preinstalled by
default. They provide statistical profiles for your site and sub-domains, and, in the case
of Dedicated Servers, domains hosted on your server which will tell you bandwidth
usage for each domain, as well as which banners or search engines the traffic has come
from. |
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| What software is
included with the servers? |
All servers,
virtual and dedicated have a standard install of Linux, which will include Apache
Sendmail, Perl and Bind. Some packages may have unique to that server software installs,
like tomcat or exim. Please check the Account Packages or Contact Us. All servers,
dedicated and virtual have FTP. Depending on the package, SSH (Telnet) may be available.
Dedicated have Root, SSH and FTP. |
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| Will my server have a
web-based control panel? |
ALL servers have
a web-based interfaces. Virtual accounts have access for users and administration.
Dedicated have Server and Hosting Admin with point and click administration, and
USER/ADMIN interfaces with point and click. . |
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What
are the common software applications available with your servers? What are they for? |
Each server has Apache,
Sendmail/eXim, Bind, pHp, Frontpage98/2000 Extensions, MySql and Perl pre-installed. For
more detailed information go to our home page.
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| What other software
willlsyf install on my server? |
| LSYFinstalls a host of FREE
programs. Please take a browse to our Services Section. |
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| Willlsyf Install SSL
(Secure Socket Layer) on my server? |
SSL is installed
on all Servers. Virtual Accounts may utilize our FREE server Wide SSL Cert or you may
secure a private, single domain certificate your self or purchases one from Gold Smith
Works. Dedicated clients must provide the certificate (we
have a 59.95 per year SSL Cert) and we install the main server cert freely; SSL
(Secure Socket Layer) is required for secure transactions over the web. Virtual SSL Certs
are SITE specific and Dedicated Server SSL installations are server-wide and can be used
for any domain hosted on the server. |
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| Can I create mail
accounts on my server? What software is included for mail? |
All servers will
have mail software installed at no additional cost. You can create as many email accounts
as your account provides, dedicated clients have unlimited options. Plus, all packages and
dedicated solutions come with one or more web based mail programs setup up. All services
provide auto-responders, forwarding, aliasing, and any other mail services you may require
using Sendmail. |
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| Are any e-commerce
solutions available or included? |
Yes, Gold Smith
Worksincludes one to four web-based e commerce programs, depending on whether you are a
virtual account or have a Dedicated Server and what Operating System/Host Controls are on
a particular server. We also provide Merchant accounts necessary to process credit cards!
. |
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| What is Name Based
Hosting? Do I need an IP for each domain on my Server? |
Name based
hosting is a method used to allow a server to host multiple domains with only one IP
address. You do not need an IP address for each site; in fact, you only need one IP for
the entire server. Name based hosting does not affect the performance or appearance of the
domains hosted. It's also a good way to economize on IP usage. Most Virtual accounts are
name based hosted. Dedicated offer both IP and Name Based. In the event you require a
specific IP, they are available for a small fee. |
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| Can my Hardware be
upgraded? What are the fees for this? |
Gold Smith
WorksUpgrades Virtual Servers. Dedicated Clients may upgrade specific components,
including Memory and Hard Discs at any time to increase your resources as demand requires.
To upgrade your service go to our site and fill the upgrade form. There is a setup fee and
a monthly charge that is added to your account for each upgrade. For detailed information
and pricing go to the Members
service area of our website: |
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| Doeslsyf provide DNS
service? Can I have my own DNS name servers configured? |
For Virtual
Accounts, you must use our DNS name servers at no cost. We will configure and set up DNS
and Name Servers for Dedicated Servers and Reseller clients. *If you would enjoy Private
Name Servers for your Virtual Account we can provide that service for a small nominal
charge.
*If you would like your own name servers, please note that you will have to register the
name servers at YOUR REGISTRY or, if you are using our Name Service, we will set them. The
registration process can take from 7 to 10 business days for outside registries, and 1 to
2 days using ours . Mariner Enterprises recommend that you use thelsyf name servers for
the first month while yours are being configured and registered. Then there is a yearly
$25.00 fee for our registering your name servers on our system. |
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| What security measures
are taken atlsyf? |
LSYF takes
security very seriously. Every precaution is taken to ensure that absolutely no one has
access to your server other than our technical staff. Passkeys and locks ensure that your
server is safe and secure.lsyfdo not monitor content and do not release customer profiles
or disseminate customer information. |
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| Can I get additional
IP addresses? |
Additional IP
addresses may be requested for dedicated servers only. In each case the IP's are
allocated in blocks of 4. There must requested by sending an e-mail to administrator@corporatehosting.org
with an explanation of why they are needed. A response will be sent within 24 hours. |
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| Doeslsyf offer
Technical Support? |
Corporate
Hosting hass built a reputation for assisting clients in EVERY ASPECT of there
internet web hosting All The TIME, dedicated and virtual alike!
Thoughlsyf will assist you in many areas NOT
normally covered by isp orgs, such as cgi and personal software programming issues, for
the purpose of establishing the requirements and obligations of Gold Smith Works,
unless you have an account or service specifically explaining additional services,lsyf
technical support obligations are limited to the functioning of your server and the
software installed on same.lsyf does not officially offer "over the phone" tech
support for issues regarding CGI programming, your web site, or any other issue not
directly related to your server being functioning.
Corporate Hosting
Enterprises provides technical support for YOUR DEDICATED SERVER.
Resellers are encouraged to deal with THEIR CLIENTS, but may request support for issues
involvinglsyf Services. |
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